Cancellation, Refund, and Return Terms & Conditions for Skincare Products

Can I cancel my order before I receive it?
Unfortunately, orders cannot be cancelled once made.

What is your refund and returns policy?
We do not refund or exchange products for change of mind.

We will offer a refund or return in accordance with New Zealand consumer law.

What should I do if the product I received is damaged or faulty?
If your product is damaged or faulty, please send us a description of the issue and a photo (if relevant to the situation) to clinic@liftaesthetics.nz. Please let us know if you wish to receive a replacement product or refund of the purchase price.

For replacements, we will send a replacement product along with a pre-paid return bag so you can return the faulty or damaged product to us.

For refunds, your refund will be processed, and a credit will be applied to your original method of payment. We will send you a pre-paid return bag so you can return the faulty or damaged product to us.

What should I do if I received the wrong product?
We apologise if you have received the wrong product. Please contact clinic@liftaesthetics.nz and we will send out the right product you ordered along with a pre-paid return bag so you can return the incorrect product to us.

How long does it take to process a refund or return?
We will do our best to process all returns and refunds within 5 working days of receipt of the issue.

Shipping and bank refund processing times will be in addition to this.

Any other questions?
If you have any other questions, please don’t hesitate to contact us at clinic@liftaesthetics.nz.